Question 1

How long does delivery take?

Accepted Answer

We ship across Morocco in 1–5 business days, depending on the method you choose: standard (3–5 days), express (1–2 days), and same-day delivery in Casablanca and Rabat.

Question 2

Can I change an order after placing it?

Accepted Answer

Yes — email us within 2 hours of placing the order and we'll amend it if it hasn't shipped yet. After that, we can often still add items or re-route.

Question 3

How do I track my order?

Accepted Answer

You'll receive a tracking link by email as soon as your order ships. You can also go to /track-order and enter your order number + email.

Question 4

Do you ship internationally?

Accepted Answer

Not yet. Checkout currently supports delivery addresses within Morocco only.

Question 5

When is shipping free?

Accepted Answer

Standard shipping is free on all orders over 800 MAD within Morocco.

Question 6

Which payment methods do you accept?

Accepted Answer

We currently accept cash on delivery within Morocco. Pay the courier when your order arrives.

Question 7

Is my payment secure?

Accepted Answer

Cash on delivery means you do not enter payment details on our website. We do not collect or store card or bank information.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery, as long as the product is unopened and in its original packaging. Food items are non-returnable for hygiene reasons unless damaged on arrival.

Question 9

How long does a refund take?

Accepted Answer

Once we receive your return, refunds are processed within 3–5 business days to your original payment method.

Question 10

How fresh are the dates and chocolate?

Accepted Answer

Every batch is prepared weekly. Dates stay fresh for 3 weeks and chocolate for 4 weeks when kept cool and dry.

Question 11

Do your products contain allergens?

Accepted Answer

Many of our products contain nuts, dairy, or wheat. Each product page lists ingredients clearly. Email us for detailed allergen information.

Question 12

Can I order a custom / personalized box?

Accepted Answer

Absolutely — tell us your preferences, colours, and occasion and we'll design a bespoke box. Lead time is typically 5–7 business days.

Question 13

Do you offer corporate gifting?

Accepted Answer

Yes. We offer volume discounts, branded packaging, personalized notes, and direct shipping to a list of recipients. See our Corporate page or email hello@zaytoun.ma.

Question 14

Can you handle large wedding orders?

Accepted Answer

Yes — we regularly prepare wedding favours for 200–500+ guests. We recommend placing the order 4 weeks in advance for large weddings.

Question 15

Can wedding favours be personalized?

Accepted Answer

Each favour can carry a custom name card, ribbon colour, and monogram. Our wedding specialist will walk you through every option.

Frequently asked questions