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Zaytoun
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Legal

Privacy policy

How we collect, use, and protect your personal data — in plain language.

1. Overview

Your privacy matters. This policy explains what data we collect, why, and how you can control it.

2. What we collect

We collect only the data necessary to deliver your orders and improve your experience:

  • Account data: name, email, phone, password hash.
  • Order data: products, addresses, and cash-on-delivery status.
  • Usage data: pages visited, device type, referring source — for analytics only.
  • Support data: messages you send us and our replies.

3. How we use your data

We use your data to process orders, provide support, personalize the shopping experience, and send service-related emails. Marketing emails are opt-in only.

4. Who we share with

We share data only with trusted partners who help us deliver our service:

  • Delivery partners that collect cash on delivery.
  • Shipping carriers (Zaytoun Express, DHL, FedEx).
  • Email and analytics providers under data-processing agreements.
  • Legal authorities when required by law.

5. Cookies

We use strictly-necessary cookies (cart, locale) and opt-in cookies (analytics, marketing). You can manage preferences from the cookie banner at any time.

6. Your rights

You have the right to access, correct, export, and delete your personal data. Email [email protected] with your request and we'll respond within 30 days.

7. Security

We use TLS encryption, password hashing, and limited-access roles to keep your data safe. We do not collect card or bank details.

8. Contact

Privacy questions or requests? Email [email protected].