Shipping & returns
Delivered with care , returned with ease
Everything you need to know about how we ship, when to expect your order, and how returns work.
Shipping
We ship all orders from our atelier in Casablanca within 24 hours of confirmation. Our standard shipping is free on orders over 800 MAD within Morocco.
Zones & timelines
| Zone | Method | Estimated delivery | Price |
|---|---|---|---|
| Casablanca & Rabat | Same-day | Same day | 100 MAD |
| Morocco — standard | Courier | 3–5 business days | 40 MAD / Free over 800 MAD |
| Morocco — express | Express courier | 1–2 business days | 60 MAD |
Delivery methods
- Standard deliveryOur default method — balanced on cost and speed.
- Express delivery1–2 business day delivery within Morocco.
- Same-day deliveryCasablanca and Rabat only, order before 2pm.
Returns & refunds
We want you to love what you receive. If something's not right, here's how to make it right.
Return policy
- You have 14 days from delivery to request a return.
- Products must be unopened and in their original packaging.
- Food items (dates, chocolate) are non-returnable unless damaged on arrival.
- For cash-on-delivery orders, our team confirms the refund method and details with you after approving the return.
- Return shipping is covered by Zaytoun if the issue is our fault; otherwise it's paid by the customer.
How to return
- 1Email [email protected] with your order number and reason.
- 2We'll send return instructions and, when the issue is ours, a prepaid label.
- 3Drop off at the specified courier point.
- 4Refund confirmation arrives by email within 3–5 days of receipt.
Damaged or wrong item
Contact us within 48 hours of delivery with a photo. We'll replace or refund at no cost.